Your order will be processed within one business day, we usually ship out your order within 48 hours, based on the availability of your items and the shipping options you choose. Each hair extension will be strictly hand checked and packed under cameras to satisfy high quality control.
Standard shipping (3-7 days): $8.95 (default for free shipping)
Priority mail w/ signature (1-3 days): $12.95
Priority Express (1-2 days): $27.95
Package delivery requires signature confirmation. Tracking information will be sent to email for our clients to easily check status at shipping company's official website.
If your package be delayed or missing, we will provide necessary information for you to contact local post office and for possible claim request ensued.
Basically all sales are final due to the nature of hair products!
Exchange of different hair textures (ex. Straight exchanges to Body wave) or different hair length(price difference will be calculated) are acceptable at client's shipping expense.
Please Contact Us first when you need to return, with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items for your order.
Returns are acceptable under following situations:
- If client receive wrong items due to our mistake, we'll offer free return shipping label for return.
- New, unopened items in its original package can be returned within 7 days of delivery for a full refund.
- Client pay for shipping cost if not our mistakes.
Returns not acceptable towards:
- Used hair (hair bundles unraveled, cut, sewed and installed)
- Hair suffers from bleaching, coloring/tinting, ironing/curling, etc.
- Hair from other company especially synthetic ones.
Each return package will be opened under cameras and each return hair merchandise will be thoroughly checked to avoid being mistaken with other company's products. We will dispose the contaminated returns due to hygiene reason.
A 25% restocking fee will be charged for the returns that are accepted but not good for resell (unfolded bundles, irreversible hair texture mess up which need to send back to factory, etc.), the free shipping postage we paid will be deducted if there is any.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1-5 days); the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).